upin Casino & Sportsbook Data Care

This page describes what we collect when you use upin and how we keep that data protected. We at upin take your privacy seriously and operate under clear principles: we collect only what we need to run our service, we encrypt your information in transit and at rest, and we do not sell your personal data to third parties. Our service operates across Indonesia's major cities—Jakarta, Surabaya, Bandung, Medan, Semarang—and we comply with applicable data protection laws in the jurisdictions where we operate.

When you create an account on upin, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or participate in our slot tournaments and sportsbook markets, you share certain information with us. We use that information to verify your identity, process your transactions, prevent fraud, and provide customer support. This policy explains exactly what we collect, how we use it, and what rights you have.

If you have questions about our data practices, contact our support team during business hours (09:00–18:00 WIB, Monday–Friday). We respond to privacy inquiries within 2 to 4 hours.

What We Collect and How We Use It

Account Registration Data

We collect your email address, phone number, and username when you create an account on upin. We use this information to authenticate your login, send you account notifications, and contact you if we detect suspicious activity. We do not share your email or phone number with third parties except as required by law or for payment processing.

Identity Verification (KYC)

Before you can withdraw funds from upin, we require identity verification. We collect your government ID number, full name, date of birth, and proof of address. We use this information to comply with anti-money-laundering regulations and to confirm that you are the legitimate account holder. We store your KYC documents securely and do not share them with third parties except as required by law or for payment processing.

Payment Information

When you deposit or withdraw funds on upin, we collect payment method details: your DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet account identifier, or your bank account number (mobile banking, local payment, online payment, e-wallet). We use this information to process your transactions and reconcile deposits and withdrawals. We do not store your full payment credentials; we work with certified payment processors who handle sensitive data on our behalf.

Gameplay and Tournament Data

We collect information about your gameplay on upin: which games you play, how long you play, your tournament rankings, and your account balance. We use this data to calculate tournament payouts, detect fraud, and improve our service. We do not use your gameplay data to adjust game odds or outcomes; all slot games on upin use certified random-number generators independent of your history.

Device and Access Information

We collect information about the device you use to access upin: your IP address, browser type, operating system, and device identifier. We use this information to detect fraud, prevent unauthorized access, and troubleshoot technical issues. We do not use this information to track you across other websites or services.

Encryption

We encrypt all data in transit (using HTTPS) and at rest (using industry-standard encryption). Your login credentials and payment information are never stored in plain text.

Data retention

We retain your account data for as long as your account is active, plus 7 years for regulatory compliance. You can request deletion of your account and associated data by contacting support.

Third-party processors

We work with payment processors, hosting providers, and analytics services. These processors are bound by confidentiality agreements and may not use your data for their own purposes.

Your Rights and Our Commitments

Your Rights on upin

You have the right to access, correct, and delete your personal data on upin. You can update your email, phone number, and payment method through your account settings. If you want to access a complete copy of your data, request a correction, or ask us to delete your account, contact our support team. We will respond to your request within 14 days.

Two-Factor Authentication

We offer optional two-factor authentication (2FA) via email or SMS. We strongly recommend enabling 2FA to protect your account. If you enable 2FA, only you can access your account even if someone obtains your password. You can enable or disable 2FA in your account settings at any time.

Cookies and Tracking

We use cookies to remember your login session and preferences. These cookies are essential for upin to function; they do not track you across other websites. You can disable cookies in your browser settings, but this may prevent you from using upin. We do not use third-party tracking cookies or analytics that follow you across the internet.

Data Transfers Outside Indonesia

Our servers may sit outside Indonesia. When you use upin, your data may be transferred to and stored in other countries. We ensure that any international data transfer complies with applicable data protection laws. By using upin, you consent to the transfer of your data outside Indonesia for the purposes described in this policy.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by email or by posting a notice on upin. Your continued use of upin after changes become effective constitutes your acceptance of the updated policy. We encourage you to review this policy regularly.

Contact Us About Privacy

If you have questions about our privacy practices, concerns about your data, or requests to access or delete your information, contact our support team. We are available during business hours (09:00–18:00 WIB, Monday–Friday) and respond to privacy inquiries within 2 to 4 hours. You can also submit a written request to our support email; we will respond within 14 days.

We take your privacy seriously and are committed to protecting your data. Thank you for trusting upin with your information.